Frequently Asked Questions
Everything you need to know about your Allotment Store experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries can take between 7-14 business days depending on the destination.
How can I return or exchange an item?
Items can be returned within 28 days of receipt, provided they are in their original, unworn condition with tags attached. Please use our online portal to initiate a return label.
Are the products authentic and how is quality verified?
The Allotment Store guarantees 100% authenticity. We source directly from designers and authorized distributors, performing a multi-point quality check on every garment before it leaves our warehouse.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and interest-free installment options via Klarna.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive an automated email containing a tracking number and a link to the courier's real-time tracking portal.
Do you offer seasonal sales or discount codes?
We host seasonal clearance events twice a year. To receive exclusive early access and occasional promotional codes, we recommend signing up for our newsletter.